Salon Policies

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At Luxe Allure, our goal is simple: beautiful, healthy hair and an experience that feels calm, personal, and worth returning to. The policies below exist so we can give every guest our full attention and protect the time we set aside just for you. By booking an appointment, you agree to these terms.

New Guests

Welcome. We can't wait to meet you.

If you're a new guest planning a color, highlighting, balayage, keratin, or extension service, we'd love to offer you a complimentary consultation first. It's a relaxed chance to sit down together, talk through your goals, and plan the right approach, timing, and pricing before your service, so your first visit is everything you're hoping for.

Just let us know and we'll happily set one up, anytime and free of charge. You can book yours at luxealluresalon.com.

Booking & Cancellations

To reserve your appointment, we require a valid credit card on file. You are not charged at the time of booking. Your card is simply held to secure your reservation, and is only charged in the event of a late change or missed appointment, as described below.

We kindly ask for a minimum of 24 hours' notice to cancel or reschedule. You can make either change anytime up to 24 hours before your appointment through your confirmation email or at luxealluresalon.com.

Cancellations, reschedules, or no-shows made with less than 24 hours' notice will be charged 50% of the scheduled service total to the card on file. Please note that a reschedule requested within 24 hours of your appointment is treated as a late cancellation.

As we are closed on Sundays, kindly account for this when adjusting a Monday appointment.

We appreciate your understanding. Your appointment time is reserved especially for you, and this policy allows us to honor every guest's time with the care it deserves.

Late Arrivals

We do our best to see every guest on time, and we kindly ask the same in return. If you arrive more than 15 minutes late, we may need to shorten your service to stay on schedule for the guests who follow, or reschedule it altogether. A significantly shortened or rescheduled appointment may be treated as a late cancellation.

Our Service Guarantee

Healthy, beautiful, manageable hair is our first priority. If you feel your hair needs an adjustment to the service you received, please let us know within 7 days and we will gladly schedule a complimentary corrective service to make it right.

To keep this guarantee fair for everyone, please note:

• A complimentary correction covers the service as originally agreed upon. Deciding to change your style, color, or direction after a service is complete is considered a new service and is charged accordingly.

• If an adjustment requires more time or product than the original service, the difference in price will apply.

• We are unable to offer a correction if another stylist or individual has altered your hair after your appointment with us.

• Corrective services are available up to 7 days after your original service date.

Refunds

Services. All services are non-refundable. If you are not completely satisfied, our Service Guarantee above is here to make it right with a complimentary correction.

Retail products. Unopened products may be returned within 14 days for an exchange or store credit. For hygiene reasons, we're unable to accept returns on opened or used products. If something truly isn't working for your hair, let us know and we'll do our best to help you find the right fit.

Gift cards. Gift cards are non-refundable, never expire, and cannot be redeemed for cash.

Gratuities

Gratuities are always appreciated and never expected. Tips may be added to your card at checkout or left in cash for your stylist.

Gift Cards

Gift cards make a wonderful gift and can be applied toward any service or retail product. They never expire. Unused value cannot be redeemed for cash, and gift card purchases are non-refundable.

Payment Methods

We accept cash, personal checks, and all major credit and debit cards. Gift cards may be applied toward any service or product.

Photo & Media Release

We love showcasing our team's work. From time to time we may photograph or record your results and use those images to promote Luxe Allure across our website and social media. If you would prefer we not use your image, simply let your stylist know at your appointment and we will happily respect your wishes. We never share images that identify you by name without your permission.

Pricing

All prices listed are starting prices. Your final price may vary based on your hair's length, density, and condition, the amount of product and time your service requires, and the experience level of your stylist. Your stylist will always talk through any adjustment with you before proceeding, so there are no surprises at checkout.

Right to Refuse Service

Luxe Allure is a space built on mutual respect. We reserve the right to refuse or discontinue service to anyone who is disrespectful to our team or guests, or whose requests fall outside what we can safely and professionally provide.

Your Privacy

Your privacy matters to us. The information you provide when booking, such as your name, phone number, and email, is used only to schedule and confirm your appointments, answer your inquiries, and share salon updates you have chosen to receive.

We will never sell, rent, or share your personal information with third parties for their own marketing. Your details are stored securely within our booking and payment systems and are accessed only by authorized team members for the purpose of serving you.

By booking with us, you agree to be contacted by Luxe Allure Salon by phone, text, or email in connection with your appointment. If you would like to review, update, or delete your information at any time, contact us at info@luxealluresalon.com and we will take care of it promptly.